Customer Care
For any enquiry regarding your order or our products, you can reach us by email. We aim to respond within 3 business days.
contact@studiomartinicollection.com
Please include your full name, order number, and email address in your message.
Orders
Once your order is placed, you will receive a confirmation email with your order details. Orders are processed within 2–3 business days. You will receive a separate shipping notification with your tracking information once your order has been dispatched.
If you need to make any changes to your order, please contact us as soon as possible. We are unable to modify orders once they have been dispatched.
Shipping
Studio Martini ships internationally. Shipping costs are calculated automatically at checkout based on your delivery address, via DHL.
Delivery times vary depending on destination. Estimated timeframes will be provided at checkout and in your shipping confirmation email.
All prices include Italian VAT. For orders shipped outside the European Union, import duties and taxes are calculated and collected at checkout, so that no further charges are due on delivery.
Full details, including shipping costs by destination, are in our Shipping Policy.
Returns
To request a return, please use our dedicated returns page. Eligible consumers may withdraw from a purchase within 14 days of delivery. Return shipping costs are borne by the customer, except where required by law.
For assistance: contact@studiomartinicollection.com
Payment
We accept credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay and PayPal.
All transactions are processed securely. Studio Martini does not store any payment information.
Contact
Studio Martini S.r.l. a socio unico – Via della Canapiglia, 23 – 56019 Vecchiano (PI), Italy
VAT number IT01861540472 – REA PI-269795 – Share capital €10,000 fully paid
PEC: studiomartini@pec.studiomartinicollection.com
Subject to the direction and coordination of MDH S.r.l.